Xpedite Coatings

Name: Abhishek Bhandari
Rating: 4
Review: Amendment:We had some difficult experiences because some of the team members weren’t unavailable because of being out of the country.On June 14, 2023, we reached out to Pablo (the owner) about getting our garage and patio epoxy quoted with chips. Pablo immediately responded back with details and quoted $3.75 per sqft. The entire project was going to cost us USD2900.. This is a 2 day process. He said his work and raw materials will be covered 100% for 15 years. And that whenever needed, their team will come to fix the problem immediately. We believed him; frankly the consistent good reviews didn't give us any reasons to not believehim.The team came to our home on time and did their work. They were prompt and responsive then.Garage - We had asked them to do the flooring and the side of the walls that was cemented. The flooring of our garage was done well. However, the sides of the walls were not sanded down well and hence the epoxy quoting was not smooth and there by the application of the chips was uneven. The end result looked like clusters of chips had accumulated on the sides of the walls and at the junctions where the walls and floor met.Patio - Initially, it rained after the initial base coat of patio . Unfortunately for us, it rained heavily before the base epoxy could dry completely. So the Epoxy clumped up and became uneven. You can see the result in the pictures attached.Because Mr.Pablo was out of office until July 18th, there was a disconnect during his absence for 20+ days, but the work was picked up back upon his return. I got a call then and we restarted the communication.Mr.Pablo sent his best guys onsite and they sanded the uneven patio to the base and recoated the patio.There are certain things that we could do differently but wish the staff helps Pablo and his deliverable. Pablo is amazing at his job and clients matter to him. Our experience was mixed because of the inconsistencies of the staff, but Mr. Pablo handled the delicate situation well. We are changing our rating from 1 to a 4.
Date: a year ago